Complaint / review text:
Having previously reviewed Cox's HORRIBLE attitude toward customers (think blood from a rock), I have to review again based on my latest experience. Our latest bill came with ANOTHER $50 "deposit" that was added to the bill after our first $50 refundable deposit was refunded. After 45 minutes on the phone with various Cox employees, I was told that (1) billing hadn't noticed that the second deposit hadn't been put on the bill, so they added it; (2) They couldn't refund deposits (in spite of the fact that the same bill had a credit for the first $50 deposit); (3) They didn't know whether or not I had been told about a second deposit, but that didn't matter; and (4) If I signed up in a store, I should go there and talk to them about it.in short, if you have ANY alternative to Cox for your services STAY AWAY FROM THEM. They are crooks.