Complaint / review text:
I placed an order on 12/30/14 for 3 phones. We received them on 1/2/15. At the time of ordering, I ordered the TEP for protection because of the kids. Little did I know that this would prove to be disastrous. It was a rainy storm and I slipped, dropping the phone - I had not had it 24 hours. I called to see what my protection plan was, the lady explained it in detailed. I go online to order a new phone. Here is it 1/7/15, no phone and so far no end in sight as I am on the phone with sprint now. I was told by 4 different people at sprint after they found out that the insurance was not ordered when I did but added on 1/3 when I called to check on it. I have gone to the top of sprint who (while I was on the other line) called as asurion was on the phone. I was told by the head supervisor that it was resolved and that I could wait 24 hours and the phone would be shipped out to me after verification. Spoke with the adjuster - it isn't even IN THE NOTES for exemption or that sprint takes responsibility.
So here I am 4 days LATER - NO PHONE - I am being tossed back and forth a sprint rep just transferred me back to asurion after I specifically told her I needed a supervisor to speak to.in the meantime no one is doing anything. I have had the phone less than 24 hours before slipping and dropping it. I have talked to 10 people with no resolution but I have been given a lot of lies - when I was told that it was handled by a head supervisor at sprint. I still have nothing. Yet I have been charged.