Complaint / review text:
I've been paying my bill online and I get a paper billing stating that I have not paid my bill in two months. The payments show up on my bank statement with the dates and the amount. My payment is due on the first of the month, and they told me that I have until the 2nd of the month to make my payment. They continue to charge me late fees, although they tell me that I have until the 2nd to make a payment. I went in to make a payment on April 2,2009 and my service was cut off the next day. Their customer service line is overflowing with calls that you can never get through.
When I first bought the family plan back in December 2006, I asked if I could set my payment date for the 2nd of the month, sure that it wouldn't be a problem, but he didn't. He also told me that I could use the old phones that I had. I would have to buy new ones. I have been dealing with Cricket for over two years and it has been a battle. They either overcharge me, or add features that I have not authorized. When I ask to speak to a supervisor, there is never one available. Yes, it's nice that you don't have to sign a contract, but they seem to do whatever they want to your account. It's ridiculous. One time, when I went in to make a payment, the cashier keyed my Visa account number into his phone.