Complaint / review text:
Please do not WASTE your money paying for insurance coverage through ASURION. Here are just a few of the many reasons: 1) Asurion charges a LARGE deductible to replace "your" phone (which Verizon fails to mention at time of purchase), even though you pay (or have already PAID) a monthly fee for insurance coverage. 2) Asurion DOES NOT send you a NEW phone, but rather a "refurbished" phone (e. G. Another customer's previously broken phone Asurion has supposedly fixed.) 3) Asurion DOES NOT even guarantee that your USED replacement phone will be the same model or color as your original phone.
4) Asurion will not send you a USED replacement phone, unless you return your original phone to them via mail - so they can in turn make yet ANOTHER profit. 5) REFURBISHED phones are NOT like "new"... The glass on the refurbished phone they sent me cracked within 2 weeks (it was not dropped.) When I called to report what happened, ASURION said I had to pay the LARGE deductible AGAIN, to get another USED replacement phone. 6) Bottom line - do not be SCAMMED! You will not RECEIVE a NEW replacement phone - a phone that is the same QUALITY as your original phone - the phone you PAID Verizon for (& are PAYING monthly to INSURE)!!!
VERIZON should also have to take responsibility for ASURION's fraudulent practices. But once you've signed a contract with Verizon, say goodbye to customer service... They've already got your $