Complaint / review / scam report
I have their select family plan. It includes unlimited...

Complaint / review text:
I have their select family plan. It includes unlimited text, picture and video addition, when we changed plans, all features that were to cost money were blocked. The last bill had data usage. After many phone calls and talking with different people, I have a better understanding of how the data usage happened. Their billing is. 20 per text. 25 per picture or video message. If you are on the select plan or above, there is no cost. Now what they do not tell you is that if you view the picture, video or the music file sent in the message, it is then data usage at $1.99mb always rounded up per message.

So unless you have a data plan, you can receive a picture or video, but you cannot view it unless you want to pay the data cost. I still do not have a clear idea if sending a picture/video is billed as data usage or not. To me, this is deceptive when in their ad they say unlimited picture and video messages. Not being able to view it without paying more money sure does not seem like unlimited picture/video messages. What is the point of being able to receive it, but not view it?

Contact information:
Author: Contact with Author

Offender: Verizon

Country: USA   State: New Jersey   City: Basking Ridge   Zip: 07920
Address: 1 Verizon Way

Category: Electronics and household app.


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