Complaint / review text:
My Comcast modem stopped working. Comcast sent me a new modem and a shipping label to be used to return the broken modem, which I did via The UPS store. A few months later, I noticed that I was being charged for the broken modem that I returned. I called Comcast and they stated they did not show a record of it being returned. I told them that I did return it and they said they would investigate the issue and would credit me back the monthly charge. I have called Comcast several times over this issue and they are STILL charging me for the modem that I returned! This is unacceptable, horrible customer service. Why would I want to keep an out-dated broken modem? My friend experienced the same issue with Comcast!