Complaint / review text:
I just switched over to Straight Talk from T-Mobile several days ago. I was able to transfer my phone number and use my phone to call, etc. Almost immediately, which was impressive. What I was curious about was that my carrier name in the top left corner said HOME instead of TFW, which after looking online, I found that it is the a common thing that happens with iPhones (mine being an iPhone 5c) at first. Just to be sure I called Straight Talk and they assured me that my data will work with their towers in 24 hours from time of activation, so I waited even longer than it should have taken just to be on the safe side.
With there still being no change and I couldn't find anything on the internet or find the answer to fix it myself, I called. The first person I talked to said that their computer was down and they were unable to tell me the steps in order to help me at that time. So I waited a little bit longer and called again and spoke with a woman who insisted that I update my phone to current iOS, which I told her I had done and then checked anyway due to her persistence after that. She then insisted I restart my phone and I did, with no change in service. She then told me that she had done all that she can do for me I would have to call T-Mobile, who I am no longer a customer of. I told her that it would do me no good. She began getting short with me and told me she has done all that she can do, I will have to wait and see what I can figure out on my own.
After that, I did more research than I already had done before contacting ST in the first place coming up with nothing that helped that I could do and ready to give up and take it as a loss of money and time. So, the last time I called was today and a man answered. I told him the story that I have tried everything that I can do on my own, I just needed an explanation as to why my phone wasn't working with my data service and that it wasn't even as good as it was when I had T-Mobile (which wasn't very strong in my small town area). He proceeded to tell me that the carrier name should be TFW, which is what I was trying to change and I again told him mine said HOME instead and did not seem to work properly and that no one has been able to help me so far.
He then got loud and very short with me, talking over me and telling me that I was wrong, Home was the button on the iPhone to get to the home screen and that I needed to read my user manual to figure that out. I had to tell him that I am aware of the difference and that he was misunderstanding me. After him again telling me to read my manual I told him that I would like to speak to a manager and that he was being very rude to me. He then told me that there was no manager close on his floor and that I would have to wait for them to come over to him to take over the call, so I waited. He assured me 3 or 4 more times that they would come and he would give over the phone when they did. I waited up to at least 15 min while hearing laughing in the background. I finally got so frustrated that I told him I would like to be transferred to get a refund. He transferred me very quickly to another person after still stating that he helped me and resolved the issue.
The next person that I talked to gladly started the process. She then told me that they would refund my money but that I would have to mail the sim card and packing slip back to her and that they would immediately cancel my service today while it was mailed back and to get the refund. At this point I was so tired and defeated on what to do that I asked her as well to speak to a manager. She then told me that she was a manager. I then told her that the last person said there was no manager for me to speak to and that I had waited at least 15 min to speak to one and that why only now was he able to transfer me to a manager and if that was the case, I was completely lied to. Then I told her that I wanted to speak to someone above her. She then said she was a manager and immediately hung up on.
That was the last that I have talked at this time. I am of course still left in the dark and baffled about what happened and that I didn't even receive respectful courteous advice or any sort of resolve to my issue. I know other people with ST from T-Mobile have their service and it works. I am just extremely upset and will continue to figure out what to do on my own.