Complaint / review / scam report
My TV service keeps cutting in and out - it's pixelated...

Complaint / review text:
My TV service keeps cutting in and out - it's pixelated. This happens on both TVs, and various times throughout the day, but mostly at night. It happens on both SD and HD. It's difficult to watch a TV show or anything on "On Demand". This has been happening for over 3 weeks. We've had 2 service techs come to the house. One said the signal was "too high" and we had a bad cable line, so he installed a new cable in the backyard, but didn't call anyone to bury it! A few days later, another service tech came out and said the signal was "too low" and said the node in the neighborhood was bad and a supervisor needed to fix it. That was 2 weeks ago.

I continue to call Comcast to complain and they just want to send another level 1 service tech to the house. I ask to speak to a supervisor and they won't transfer me. I chatted with someone online who just wants to ask if I bounced the cable box. the meantime, it is very difficult for us to watch TV. And our internet was out all morning. Frustrating!

Contact information:
Author: Contact with Author

Offender: Comcast

Country: USA   State: Pennsylvania   City: Philadelphia   Zip: 19103
Address: 1701 JFK Boulevard

Category: Electronics and household app.


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