Complaint / review text:
I purchased a Samsung Galaxy 2 @ Walmart in Aug. 2013. I began to experience problems in Dec 2014 & filed a claim. Asurion said I had a $39 deductible. I explained I was never told that and it was not found in my contract. They said they began charging in August. I paid the $39 & sent in my phone. I received a replacement phone & within 2 days it was not working right. I called back. I was getting a runaround so decided a replacement phone was not the right option. I returned the replacement phone & received a check for a "portion" of the price I paid. My contract shows full replacement including sales tax. I called Asurion & asked why only a partial payment.
Today I received a call from Asurion & they said my contract says I have a "postpaid plan". I asked what that meant. The lady said it means they will only for today's price to replace the phone. I explained that is not what I paid for & that is not what my pamphlet says. I came home today from work, read the pamphlet and can clearly see I should receive my full purchase price reimbursed to me. I tried to call the company back but they are closed until Monday. I will call them Monday but will also be calling the Better Business Bureau & the Indiana Attorney General's Office & filing a complaint. I am so glad I did not purchase a plan for my new replacement phone with Asurion. My plan thru Target clearly says "zero" deductible. I would not recommend this company to anyone!