Complaint / review / scam report
Straight Talk Wireless
I had a Straight Talk account and two days before my ac...

Complaint / review text:
I had a Straight Talk account and two days before my account was to end. I upgraded my account to a new phone. They state that you can keep your old number. I went from a $30.00 plan to a $45.00 plan within mind that I could keep my old Straight Talk number. They state they would send my new plan on a over night delivery. This was at 4 pm on Friday and I would of had 2 days left on my old plan. The sim card and new minutes I got on late afternoon on Monday. I go to straight talk page and follow directions to add my new sim card and minutes. I got that done. Then went to add my old straight talk number to my new phone that I bought the sim card from straight talk. It would not allow me to keep my old phone number. I call straight talk support, told them of the problem of not being able to keep my old straight talk number to my new straight talk account.

At this point my old number was no longer to be used because it took 3 days to get my overnight delivery. So they tell me I have to put more minutes on my old phone and reopen my old account to be able to keep my old number. Highway robbery. This would cost my $75.00 to be able to keep my old number. Not only did it not tell you this on their webpage. It says clearly keep your old number. This company has the most rude techs and support I have ever dealt with. They try to make you open 2 accounts just to keep a old number that was their number to begin with. I intend to use up the minutes I have now and look for another company who has better support as well as willing to work with me. I would not tell any of my friend to use this company. They are a rip off...

Contact information:
Author: Contact with Author


Offender: Straight Talk Wireless

Country: USA
Site: www.straighttalk.com

Category: Electronics and household app.

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