Complaint / review text:
I signed up for $40 Unlimited data, text and talk. I walked out with a customer copy clearly stating this is what the plan was. Now two months later they say my plan DOES NOT include unlimited data. After being on the phone with them for 10 minutes they refuse to acknowledge that they changed the plan without notification. I very very angry because I switched to Metro pcs specifically for unlimited data, talk and text. This is a rip off. Also their website is often down or having technical difficulties and it's the only way that you can make a payment without additional fees. So when the site is down it's a fee to pay by automated phone, another fee to pay by talking to a rep and a fee to pay at a local store. I wish I had never bought into their services.