Complaint / review text:
Got the smallest plan available to "test" their coverage area - $3 a month, 30 min/text, no data. Used at least 15 trying to test it, and they did a "fix" and said "we will give credit next week if still not working." I tried to explain I only need it for emergencies and won't use more min/text to see if it is working until I get credits for what I already used. Got another text in the following week after having them turn off voice mail, as it charges me for the voice text, receiving the voice mail, and it was to me (from me) while my phone sat on the counter. I checked all my outgoing and none were there. Needless to say if I got a voicemail after they "fixed it" and charged for it, it's still not working. Voicemail was supposed to be turned off. Now down to 11 min/text and I still don't know if it will work if I have an emergency because I can't "test" it without more time/text.
My sons just switched over against my warnings, and they immediately could not receive calls. When they go to pick up the call, it disconnects. Can call out as long as they are not calling someone on T-mobile, i. E: can't call one another because the call gets disconnected. They use one form or link to have you test your BYOD and see if it will work, but nothing to help with settings, and they went to the "store" to get theirs done. Also were told they "pay ETF" and they don't pay it, they reimburse (deceptive marketing).
I've been fighting them to change their terminology for weeks now on the internet warning them of class action law suits. Even in the stores they say "pay your ETF's". Payment is immediate and this is a reimbursement that has so many strings attached, it's almost impossible to get it as many are posting. T-mobile is not issuing credits for anything including returned devices that show tracking were received by them.