Complaint / review text:
Last year I had Purchased a Samsung S4 Mini which gave me Endless problems and the device was replaced by the supplier 3 Times. I swore I would never use another Samsung Phone but on the release of the S5 and the reviews I was tempted and opted to Take the deivce as the Functionality & Specs as well as Pros of the device seemed exceptional... Only to be disappointed!!! Initially when the device started acting up I put it down to mere Updates not being done etc, however upon updating every app and security updates the device seemed to be getting worse.intermittent freezing, opening and closing apps at random, not being able to type as fluidly as advertising claims with glitches were just a few of the problems. Upon sending it to the repair centre the phone now has returned to me in a pathetic state, the phone was scratched, the phone takes up to 4 hours to fully charge and download speeds are ridiculous that it actually frustrates one!!! Whatever happened to the EXCEPTIONAL SERVICE and the PROMISE OF A DEVICE OF EXCEPTIONAL STANDARDS??? Truly disgusted at SAMSUNG... What is the point of paying for something so extravagant when its virtually a waste of time!!!
Very unhappy customer!