Complaint / review text:
My husband at the time set up all utilities in my name back in April of 2007.in Sept. 2008, I called the Comcast office on Cobb Pkwy. To cancel the extra service because I could not afford the monthly bills. I was told to bring in the equipment, which I did the first part of October, 2008.
Since then, I have been billed for the 3 cable boxes I had returned. The company shows that I called and canceled the boxes, but they are showing that I "picked up" 3 boxes in October, rather than return them. I have been charged $5.99 X 3 since I returned the boxes in October. Nothing is being done.
I'm promised that they'll return my call, but they don't. I was told the boxes were active and I told the girl at Comcast to turn them off. I've spoken to numerous people over the phone and they all say there's nothing they can do, or that they'll look into this and call me. I'm told I have to go down to the office where I returned the equipment. I've gone down there and I'm told they can't do anything. I call again and I'm told that they can look up the receipt. I go down to the office and I'm told they don't have access to pulling receipts.
I do not have any of the cable boxes I've been charged for during the past 8 months. I've refused to pay the extra charges, and they shut my cable off, only to charge me for the reconnect. I'm told I can't change my cable or cancel it because my account is on "hold". I can't pay these high bills due to unemployment, and as of now, it's been 8 months of getting nowhere with this horrible company. When my cable is turned off, I'm lied to, saying it isn't, that there "must be something wrong and they'll work on it", but I'm still being charged a re-connect fee.
I want what I've been falsely charged for refunded to me and I want either a low rate like I use to have or I want to be allowed to drop this company.