Complaint / review text:
I have a very expensive package with FIOS that I just renewed. It includes the extreme TV package and the fully loaded entertainment package. FIOS provides a channel lineup list for the extreme package but I did not have a corresponding written channel lineup list for the entertainment package. I looked online but could only find a list, 9 full pages long, half of which included channels not relevant to my package. Thinking this would be a simple issue, I went online to chat with Verizon FIOS and ask them to provide me with a premium package channel lineup list that pertained to my exact premium package. So many people complain about Verizon's abysmal customer service.