Complaint / review text:
I have a pay-as-I-go plan with Verizon for "unlimited" wireless internet. I pay $65-70 on average p/month. When I read "unlimited", I thought it meant usage. The bill I got today is $256. I used just under 10 gigs. I called Verizon and asked about this and they said the limit was 5 gigs for certain data. I learned this means video and gaming data is off limits because the fees for using these types of data will cost me a fortune. This is clearly exploitative on Verizon's part. If the rates for these types of "typically or commonly used" data were ever made plain to me, when I asked about usage before buying, I wouldn't have bought in. They said that certain types of information comes with a five gig usage limit but they in no way, made this clear especially after I expressed that I spend a great deal of time watching movies and YouTube online.
As you might expect, Verizon staff that signed me up did tell the truth or attempt to clarify what "certain data" means. It's clear to me today that Verizon has misrepresented or at least left vague (intentional or not) the conditions and categories of data that consumers require, in order to know what usage really means.in this affair, I believe I have been over charged $200 because the terms of usage were never presented in a clear or obvious way, that is, I never really knew what the 5 gig limit really excluded. And considering how common video is now, it's only right and honest to be open with factors like usage that are at the very heart of their service. I also lost the money I paid for the air card because I want internet for video mostly and their deal is, to me, criminal. This is fraud.
Please refer to the section above. But to sum up, I'm out $200 for the air card I had to buy to use their service and I was overcharged about $190 because I used just under 10 gigs video data did me in. Also, if I stay with Verizon, I have to pay $. 25 per Meg until my new cycle starts on 6/21/2009.