Complaint / review text:
I have been a Verizon Wireless customer for over seven years. I decided to switch to the family plan this past weekend.in my old plan, I had a text message plan - 500 text messages for $5. I was told that this text message plan would be available on my new family share plan. So, I switched over. I am now told that because I got a new phone, I would not be able to get the old text message plan. I was never told this and upon several complaints, Verizon has failed to remedy this. Now, they want to charge me $5 for 250 text messages, half of what I was getting before. They are quite deceptive and manipulative in their sales. They lie to their loyal customers just to get a sale. Now, I was duped out of my old text message plan by empty promises. I have contacted Verizon on numerous occasions and have received different stories but no remedy. Please assist me in achieving some type of remedy.