Complaint / review text:
We moved and called DISH to cancel our service. They give us this high pressure pitch to continue to leave our account open, continue paying them $5-10/ month and then resume service with them after we moved. After saying "no" at least 3 times, they said I'd have to ship them back their equipment (which was obsolete).in shipping equipment they would mail to us within a certain time frame. They also said that if we didn't we would be charged $130. No shipping equipment came and after we had already moved we get a notice from a collection agency threatening legal action if we don't pay them $130.
The agency said that DISH didn't contact us because they didn't have our new address (even though the collection agency could find us). They said once we received the shipping boxes and we had mailed DISH's obsolete equipment back to them that DISH would refund our $130. We shipped their stuff back but they refunded only about $115. I don't appreciate how I was treated and I'll gladly go without TV if DISH was the only source on the planet.