Complaint / review text:
Customer service from Acer is terrible. The people you talk with (I won't call them customer service reps because there is no customer service) can't speak or understand English. We purchased an Acer laptop for our son for college. The computer was purchased in 08/08. By 11/08, the disk drive wasn't working. We called and got a return number, but my son was afraid it would not be back in time for school. It was a repair that could wait.in the meantime, the computer developed another problem. The screen was freezing. When his semester finished, we called back to include the second problem on the return, somehow, the person we talked to only reported the screen problem because we shipped the computer to them and only the screen problem was fixed.
I called them when the computer came back and they said that they found where we had called about the disk drive. They told me that they would give me a FedEx number to have the computer shipped back to them. One catch, I had to drive 90 miles one way to a special FedEx third party shipper because that was the only place the number worked. It was a fake FedEx shipping number. So needless to say, the repairs cost the price of 2 shipping on our part. If you get a FedEx number from them, make sure that it is all numeric and no alpha or special character.