Complaint / review text:
We experienced problems with our receiver in May 2015. After attempts were made over the phone, a service technician was sent to our home on a Sunday night. The technician changed our satellite dish, then came in and changed our receiver. We still did not have reception, so he rewired from the dish to our home, we then had reception. When the bill was received, Dish Network charged us for an HD Receiver for a partial month and a full month. We did not ask to be upgraded to HD. We do not have an HD TV, so why would we want an HD receiver.
We were not informed that there would be additional charges for this before or during installation. We contacted Dish Network and we were told we would receive a credit for the 6 month for the receiver fee. I paid the billing less the receiver fee - assumed credit would be applied. Received the June bill, it has a past due amount, the HD receiver fee, and late charge. I called Dish Network again. They have disconnected my service because of the past due amount (from receiver charges). According to the account specialist, this must be paid in order to reconnect service and give us the credit we were promised. I am done dealing with Dish Network.