Complaint / review text:
I called Verizon to downgrade my package because I had made an error on the website in ordering 50/50 internet speed instead of 25/25. When I told the rep. That I wanted to do downgrade, she replied if you keep the upgrade, and extend your contract for another 2 years, I will give you another $300 gift card, so I accepted, and agreed to the extension. Well I waited for the confirmation card that I would be receiving another gift card. When I did not receive it, I called Verizon again, only to be told "you will not be receiving another gift card, the rep gave you incorrect information."
I called the executive office thinking I would receive positive results and they would honor their part of the agreement, but they refused. I was told "do you think Verizon can just give out gift cards?" She was so rude. She said "I tell you what I will do, I will lower your package, but forget the card." I was so upset, I told her "ok, I am done with Verizon." This company cannot be trusted. Just to mention, I also sent an e-mail to the CEO, and he did not respond.