Complaint / review / scam report
Jvc
Very poor servic from JVC service centre Nuworld

Complaint / review text:
I bought a JVC 3D LED TV - Model LT-50N810 in July 2013 from a Game store and last year in August 2014 just after the one year warranty expired it stopped working, so I took it to a service centre in East London (South Africa) and they told me that the power supply unit was blown. They tried to source a PSU from Nuworld in JHB but could not get a reply from them even after calling they had no joy till this year 28 May 2015.

I then took it upon myself to contact Nuworld and what a shocking experience when I spoke to the sales lady said that she can only give me a answer after 5 days which I didn't find amusing so I called the Mr Brian van der Westhuizen, Service Director but he was not available so spoke to his secretory whom sped thing up and I had an answer within one day.

I ordered the part but to my disappointment the service centre told me that it was a second hand board because it wasn't supplied in a box nor did it come in its original ESD free packaging, I contacted Nuworld again and told them what I was told and they immediately offered to send me an exchange board but I asked them why they sent me a second hand board when I paid for a new one, they asked me why I said it was second hand and I explained, they replied and said that the boards comes like that to them without any packaging.

I do not believe that any company that builds electronic component and supply a big company like JVC would not package their goods in the proper packaging.

Nuworld think they are dealing with idiots little they know that some people know a little more than what they know.

I am very disappointed in the service they deliver and they are dragging JVC's name through the mud.

Contact information:
Author: Contact with Author


Offender: Jvc

   State: Gauteng   City: Midrand
Address: 2201 E. Dominguez St.
Phone: 8002525722

Category: Electronics and household app.

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