Complaint / review text:
After installing a portable air conditioner notice the remote was not in the box. I returned with the recipt and told the lady at the counter asked me to go get the air conditioner.
Her english was very horible and hard to understand. I told her it was very heavy and then she told me to get one off the floor and bring it back to her. The remote in this unit is in the top of the box, on a cradle on top the unit. I had to get a cart, lift it up, and bring it to her.
Today my back is very tender. Unfortuantly this could easily been avoided if she would of done her job. I'm in great shape but I am 60 years old.
Hind sight is 20/20, jist open the top of the box but it had to be her way. This is no way to treat a customer that's in your store purchasing twice a week.