Complaint / review / scam report
Sears
Another Kenmore Sears Gas Grill with Rusted Out Fire Box

Complaint / review text:
After reading dozens of reviews of this same problem I am convinced that I received a poorly made propane grill like so many others. The fire box which is the only barrier between the flames and the propane tank disintegrated into a pile of rusted flakes leaving a gaping hole through which flames can reach the propane tank.

This is a serious safety risk. I found online that Sears has admitted that this part rusts out prematurely and has even offered to replace the affected parts in 5 of these grill models. Unfortunately, they used the same cheap metal in more than 5 grills models. Mine looks almost identical to one of the covered grills.

In fact, the model numbers are only off by one number. My previous grill (not a Kenmore) lasted over 10 years before I sold it during a move.

I took excellent care of that grill too. Grilling a burger should not be like playing Russian roulette.

Contact information:
Author: Contact with Author


Offender: Sears


Address: 3333 Beverly Road
Phone: 18005494505

Category: Electronics and household app.

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