Complaint / review / scam report
Apple
LOVED my iPhone 5, but suddenly the battery started dra...

Complaint / review text:
LOVED my iPhone 5, but suddenly the battery started draining & I had to start charging it twice daily. Sometimes up to four times a day with little activity requiring lots of power. Took it into Apple Store. Agent ran diagnostics that showed battery strength was in the lower end of the green quadrant. The agent loaded the latest iOS version & turned down all "unnecessary" items & advise me to delete excess messages. During conversation, agent stated the introduction of iPhone 6 & iOS now makes the iPhone 5 "work harder & it depletes the battery faster so I might want to upgrade to an iPhone 6."

My response: "So you are telling me that I have little choice but to buy an iPhone 6." She immediately said, "Oh no, we would never make you buy an iPhone 6." I responded, "seems to me that if Apple made a conscious decision to not support iPhone 5's fully, what other choice does the consumer have?" I can understand Apple not fully supporting the early versions, but the iPhone 5, just a generation before? I have talked to other iPhone 5 owners who also have experienced the same necessity to recharging their phones multiple times a day. They are just as unhappy with Apple's lack of resolving the issue. We iPhone 5 owners didn't buy the iPhone 5 to have to spend our valuable time waiting for our phones that worked just fine (requiring no more than one charge per day after moderate use) before the iPhone 6 was launched into the market.

Contact information:
Author: Contact with Author


Offender: Apple

Country: USA
Site: www.apple.com

Category: Electronics and household app.

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