Complaint / review text:
On June 6,2015 I called Comcast customer service for help with internet service. At the end of the call, the CSR who gave her name as, gave me a sales pitch. Told me I get increase my internet speed for only $7.00 per month, and it was a 30 day trial period during which time I could cancel at any time and not be charged. I asked at least five times if it was only $7.00 per month and that I could cancel at any time and not be charged. She said yes. I was also told I would not be charged the $7.00 until the end of the 30 day trial period. I said OK.
On June 16,2015 I went online to look at my Comcast internet data usage for the month, and found that my bill had increased by $17.00. I called Comcast customer service - billing - and spoke to. Told me part of my increased bill was due to Comcast price increases that go into effect on July 1,2015. Told me that $11.42 would be removed from my bill and that she has no idea why told me a $7.00 price. I told I wanted to go back to the exact service I had. Assured me she would take care of it.
On June 20,2015 I went online and Comcast still had not corrected my bill. I called Comcast billing yet again, and spoke to. Said it was in the system to remove $11.42 from my bill, and assured me it would be taken care of. On June 30,2015 my bill still has not been resolved. My bill has never been paid late. My bill is due tomorrow. How can any company be so incompetent? I really don't think they care. I am getting ready to switch to DIRECTV for TV, and AT&T for internet service.