Complaint / review text:
I have been a C Spire customer for 10 years under my current phone number and 20 years total. I have had the unlimited plan for myself and my son. Yesterday I received a letter from C Spire stating that they are changing his plan without my consent. They said he used too much data, yet I barely use any. Of course the representative stated that I could continue with my plan. Of course because I am paying too much considering the amount of data I use. Well an unlimited plan is just that unlimited. If I am paying for an unlimited plan then I shouldn't matter how much data he uses. This is poor customer service. They sold me the unlimited plan so therefore they should not be allowed to change because they choose to. The C Spire drops calls all the time. But I don't call and complain. So do not use C Spire. They are not an honest company.