Complaint / review / scam report
I'm very dissatisfied with the HTC service provided to...

Complaint / review text:
I'm very dissatisfied with the HTC service provided to me. I bought the HTC Desire 826 on Jun 14 2015. On Jun 25th 2015, the entire touch sensor of the phone conked off. I went to the service centre and was told that the product will be replaced immediately BUT I have to go to the city of purchase - which is Bangalore and I live in Mumbai. The service expects me to spend another bomb on travelling to Bangalore from where I bought the phone 10 days ago when any other phone company - Samsung included provides All India Service where I will get a product replacement anywhere in India.

What sort of a 25k phone conks off in ten days? And why put me through the trauma of buying a spare phone? I now have no phone for at least 15 days while the Mumbai service centre tries to replace the touch sensor of my phone! (That too, they do not guarantee it'll be done in 15 days.) Terrible experience with an HTC product! Please think of the customer's plight and provide All India replacement and service.

Contact information:
Author: Contact with Author

Offender: Htc

Country: USA

Category: Electronics and household app.


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