Complaint / review text:
Since the inception of my services my billing and/or package charge was incorrect. I spent the next two years chasing the billing department at Comcast in order to get the credits and billing correct. Every time they would correct the package that they did not bill correctly for they would also charge a service fee to the bill for their error. Then you would have to call to have the service fee removed which could then generate another service fee. Then they would offer additional free services (additional movie channel for three months) to "apologize" for their errors. However when the "promotion" would revert back, they would then screw up the package price and AGAIN charge the incorrect amount and another service fee. As my package was ending I negotiated for a different package to start when that package ended which was the 30th of the month.
When the next bill was issued (prior to the actual ending of the current package) and it was incorrect too, I knew this was just going to be more of the same so I cancelled service on the actual date my contract ended and returned the equipment that next day. They should have refunded a small amount of money as my first contract ran through 30th of the month prior to any changes and the new contract did not begin until the 1st of the month. I had to call to speak with them three times regarding the refund and was assured three times that the refund was being sent within 6-8 weeks. After 8 weeks I am now being told that I am not being issued a refund as they changed the package on the 27th of the month and therefore I was not due a refund. It doesn't matter what the dollar amount is with Comcast, they are horrendous at billing and making good on their promises.