Complaint / review text:
Let me start off by saying I've been a customer of Comcast for at least 10 years, but I'm at my boiling point with this company. I got my services upgraded Feb. 2015, when the tech came to my home - I ran to Walmart to purchase my own modem. He installed my new modem. I asked him to take back some remote a small digital box from a second TV and the Comcast Modem. When I got my next bill I noticed that they still was charging me for the second digital box and the modem. I call Comcast with this complaint and they credited my bill for the current bill and the next bill (the second bill was printed by then). Everything was good for a couple of months - then once again I was hit with an Comcast modem charge of 10.00.
I called again and they suggested that I send them a receipt of me giving the Tech the Modem. By this time I'm livid. Some after several calls back and forth, I faxed over the receipt thinking this ordeal was over. Several days later I get a call from a rep from Comcast stating that since there isn't a serial number on the receipt, so I'm still responsible for the modem. I'm at a lost for words with them - meanwhile on my Comcast Bill it states Customer Owned Modem $0.00, Comcast Modem $10.00. At this point I've been paying the full bill, while fighting Comcast trying to get this resolved. I even suggested that Comcast look at the data information from the Modem to see if it's being used for the location. I think the Tech took the Modem for his own uses and I'm paying for it. I will find every Comcast address for Customer Service and send a well documented letter until I get an answer.