Complaint / review text:
A little over 30 days ago I switched back to Straight Talk. After having the same number for more than 5 years I was told I couldn't have that number anymore which really pissed me off. I argued with multiple foreign representatives only for them to aggravate me more with the same BS. I finally gave in and accepted the number they gave me, switched contact info through Dr's, Lawyer's office and even bought new dog tags for about $40. My service was up a few days ago. I tried to call Straight Talk to have my phone activated with a phone card as I would normally do.
I couldn't make or receive calls so I used my fiance's phone to resolve the issue with having no service. This did nothing but really piss me off to learn that supposedly the number they gave me never existed!!! I argued with the woman telling her that it had to exist considering it was the number they gave me! And it was in service for 30 days! Still she insisted the number wasn't in existence! Wth!!! I eventually got tired of listening to her crap where she's telling me she would have to send me another Sims card and I would have a new number! 3-5 business days without a phone!
The next day (Saturday) I called Straight Talk back. Issue still unresolved. I called Sunday. Spoke with another Supervisor. He said the number they gave me was attached to another phone and fixed the issue. I was happy and very thankful! A few hours later my phone wouldn't work so I cut my phone off, then back on to find a text that Straight Talk sent me saying welcome back and yet again a NEW NUMBER!!! Since yesterday I have spoken with a few more Reps who say they can't do anything and the number does not exist. Straight Talk needs to get their together! I need my number!