Complaint / review text:
Long lead time for installation.installation not complete on first attempt. Appointment scheduled for a week later, still did not complete installation. Final appointment and installed and working but at reduced speeds. Call to ask to fix and still not complete. AT&T did not want to waive installation fees even though they had me waiting for weeks for the appointment and then hours for technicians to arrive. We spent over 24 hours of wait time for technicians to arrive and install.
After complaining to the retention department they said they would waive the install fee and give me a credit - since I have been charged for very slow internet speed. The bill came and still did not waive the fees. Over 8 phone calls ranging from 45 min to 3 hours trying to get simple internet installed in good working order. Still not complete but being charged full price. If I cancel I have to pay full termination fees. Funny not even consumer affairs are protecting us from this complete disconcern for public. AT&T is a very bad company to deal with that take complete advantage of the customers and we are helpless unless we want to pay to break a contract.