Complaint / review / scam report
In November 2014, my daughter purchased satellite servi...

Complaint / review text:
In November 2014, my daughter purchased satellite service through Dish Network. At the time, she did not have a credit card to pay for installation so, her and I got on the phone with the Dish Network "sales" guy to set up her service. My card was ONLY for installation fees, and she provided a debit card for monthly charges. December rolls around, and I noticed Dish hit my credit card for her monthly service. Not trusting Dish to take my card off of her account as requested, I filed my credit card as lost or stolen through Capital One and was issued a new card.

Fast forward to current date. I noticed on my Capital One statement that Dish Network charged me on May 22 and June 22 for monthly subscription payments... ON MY NEW CARD which I did not authorize charges for. When I called Capital One credit card, they informed me that Dish Network and Capital One have an agreement with each other, that if the primary source of payment is not valid for Dish, that Dish can charge the secondary form of payment (my card) regardless if it had been cancelled or not.

In this case, I did not close my Capital One account. I was just issued a replacement card. Dish and Capital One's agreement gives them permission to charge my new card without my knowledge. Oh, I'm sure it is in the fine print somewhere, buried deep within the 5 to 10 pages of policies, on automatic payments that I gave permission for all of this CRAP! I just wanted other customers to be aware of this convenient agreement for Dish and Capital One.

Contact information:
Author: Contact with Author

Offender: Dish

Country: USA   State: Colorado   City: Englewood   Zip: 80112
Address: 9601 S Meridian Blvd.

Category: Electronics and household app.


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