Complaint / review text:
I got Comcast internet with telephone this month for the first time. To avoid monthly modem fees I opted to buy modem on my own and Comcast rep suggested me to buy DOCSIS 3 modem before the technician visit for set up. On visit the technician suggested the Netgear modem Docsis 3 was not suitable and suggested me to buy another modem with Wifi networking. He suggested that I use their modem till I replace and then we can set up by phone call to service center.
I bought a brand new Arris TG862G modem - same model as the one installed by Comcast technician. On setting up on phone Comcast was not able to get the modem work. They asked us to replace it again. We did that and called again. They still were not able to get it connected after 75 minutes on phone and said they will have to send technician again. Today they informed that there will be a $39 fee to visit as the modem is not owned by Comcast. After making us replace modem 3 times.
It looks like it is a deliberate trick by Comcast forcing us to use their modem for which they charge monthly. The customer service today were very rude. On asking them to connect to their supervisor, he flatly refused saying he know his job and there is no option but to pay - almost blackmailing us. As a new customer I am very disillusioned by Comcast, especially the way the customer reps talked today. No wonder they are top of the list in the worst customer service companies.