Complaint / review text:
Internet speed drops from 22 mb to 3 mb every night between 9-11. Called and talked to Victor to explain issue. I was to told that they can only guarantee speed over a wired connection not wireless. I said it really doesn't matter. The issue is every night. Then I was told it's because everyone is online at that time. Argument started about the difference between DSL and cable internet. Our DSL line comes from 30 ft away from our house, there should be no lag and further more it shouldn't matter how many people are online at the same time especially not at 9-11 pm. Most families are going to bed at that time. After being talked down to, I asked Victor for his last name so I could write a complaint and he told me that was personal information and would not tell me.
For how much money we pay for crap internet and then get talked to like that from customer service is very upsetting. Windstream really needs to fix some of these issues and really look into the kind of people they have representing their company.