Complaint / review text:
I had an unlimited data plan with Verizon when I purchased my first iPhone 4. Last July, I purchased my IPhone 5s. I was told that I could not keep my unlimited data plan with the new phone. I had asked not to remove it, but I was told there was no other way to get my new phone. I was told that Verizon takes away grandfathered unlimited plans from consumers and you can request for them not to touch it. They explained I had more than enough with 2G's.
I spoke to customer service department, after my phone keep reaching alerts and fees that were credited. I never had this problem and I am having trouble backing up my phone, because I do not have enough data. I requested that they return my unlimited plan, and they could not. Recently, I had friends purchase an iPhone 6 plus, without taking away their unlimited plan. I believe Verizon was not acting in good faith. I no longer have my unlimited plan with Verizon, because of this.