Complaint / review text:
My wife and I have been TracFone customers for about 5 years.in the last year, on at least three occasions (it happened prior to those three, but I wasn't absolutely sure it was happening and, therefore, hadn't document them), all (yes, all) of the minutes that I had pre-purchased simply disappeared from the display on my phone. Calling TracFone tech support was a disaster. The tech support people couldn't speak understandable English and did not give me back the minutes they said they would, which by the way was only a portion of the time that had been stolen. I don't know what to do about this. Someone please help! The lost minutes have cost me about a hundred bucks so far.