Complaint / review / scam report
Was sold on the premise that tv/internet/voip service w...

Complaint / review text:
Was sold on the premise that tv/internet/voip service was delivered by fiber optic cable. Upon delivery found out that the fiber optic cable ended about a mile from my house. I decided to go with U-verse after being with DirecTV for fifteen years because of the loss of satellite signal during rainstorms as well as the inherent delay in the delivery of satellite signal. With satellite service you can't watch a sporting event and listen to the radio account because of the several second delay in the satellite signal. After installation I found out that the signal being delivered to me was DirecTV's signal, proven by the tearing of the image and total loss of image during a light to heavy rainstorm.

Now, I'm paying twice as much for the same crappy service as before. Their internet service is wrought with lock-ups, multiple error signals that I'd never seen before at speeds slower than dial-up. So far the only improvement from my old service is the voip service. To top it all, my agreed monthly rate for the first 24 months went up by $33/mo with no explanation. When I went online to view my statement it showed me the total amount due but would not allow me see how that number was reached. When I called customer service the rep told me she couldn't view the charges that made up that total due. How can they come up with a total without the charges that make up that number being available?

As far as repair service goes, after installation I noticed that the receiver in the family room did not respond to the remote controller consistently. I tried all other controllers to verify the source of the problem. I call support and was told it was the controller and not the receiver. They sent me two more controllers. Still same problem. Call support again and this time they sent me another receiver. That solved the problem and it only took three weeks. If they had sent a repairman out it might have taken maybe three day, tops, but it seems that once they have you on the hook you don't matter as much. Needless to say, I would not recommend this product/service to anyone.

Contact information:
Author: Contact with Author

Offender: AT&T

Country: USA   State: Texas   City: Dallas   Zip: 75202
Address: 208 S. Akard St.

Category: Electronics and household app.


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