Complaint / review text:
The speed of internet was very slow. We upgraded twice to their highest speed - 18 megabytes per second. I just switched back to Time Warner (100 MBPS) and they even faster speeds available. I asked for a callback on this matter, they told me their customer loyalty team would call me back in 10 minutes. I never received a call. Their picture quality is mediocre. I did not realize this until I got Time Warner with High Definition. For a lower price, I got faster internet speed, better picture quality and home phone service (not included by AT&T).