Complaint / review text:
I subscribed to Comcast at $64.06/month. This monthly charge has consistently increased over the years although the quality of channels offered has not. What I am complaining about more than the channel offerings is that Comcast devotes a large chunk of channels to infomercials between either 11:30PM or midnight, up to 7AM the following day. I have complained directly to them about why since beginning of July, they have extended the infomercial time slot through 7AM on a channel I used to be able to watch beginning at 6AM prior.
The Comcast rep told me that I must go in person to the local Comcast office and place my complaint since it's a local issue. This is unacceptable to me and solves nothing.in my opinion, the Comcast rep could have forwarded my email complaint to the local office. But the main issue is how could Comcast get away with occupying so many channels with infomercials? I and other clients are paying for the ability to watch these channels and it's not fair that Comcast derives profits from the infomercials while we are at the mercy of Comcast as to when and what we can watch. Thank you.