Complaint / review text:
I received a bill today (4 months after I moved out, today on 9/13/2015), but was on the 1 year plan (May 2014), in which it was "terminated" when the 12 months were up. I called CenturyLink end of April to May, in which I was told that my services will be terminated after I left the apartment complex, and also did a follow up to ensure that it was cancelled sometime after May 15th. The service rep ensured that it was cancelled since my plan ended, and even asked the reason why I am quitting CenturyLink (which I was renting a house that already had wifi). They told me that they will deactivate my service, but allow my account to be accessible should I decide to return to their service in the future. However, I still kept getting billed apparently, which totaled to $200 to an address that have not resided in for months. Lesson: email email email. These customer service reps are useless & do not follow through with anything they tell you they will do.