Complaint / review text:
We had Dish for a little over 3 years. I hated it since the first day. I stayed with them because of the two-year contract and because I got a good price if I stayed more time after my two-year contract was over. They play their Dish commercials over and over and over again. It gets very irritating. Their customer service does not compare to DirecTV. DirecTV always provided me with the best customer service and Dish never did. Dish needs to train their people more and give their customers more. Dish is a joke. I don't ever want to deal with this company again. Another thing they did wrong to me is they charged me to send their equipment back after I was a loyal customer to them for over three years, never was I late on my monthly bill, and gave them notice and good explanations why I was deciding to cancel service, and I still had to pay them to send their equipment back??? Yeah, crazy.
When I asked why I would have to pay for it because that made no sense to me, DirecTV never charged me to send their working or non-working equipment back, and the Dish customer service lady said, "Well ma'am, please understand we are not DirecTV". Of course Dish is not DirecTV, and it is very FAAAR from getting to be like DirecTV. I would suggest Dish to start making better TV commercials because all of them are foolish and stupid. Also spend more of your money training your Dish employees because your customer service really stinks.