Complaint / review text:
I want to say the online service was fast for the replacement process, however after paying monthly 11 dollars you find out that fast is all this company has going for them. On 9/28/2015 my Nokia Lumia 1520 phone dropped and cracked the screen. Quickly I went online to the insurance site and enter in my claim information. The information was a bit over the top and they require the last 4 of your SSN which I do not like. After the process they show the models which are availed to and the deductible (purchase price) of this phone for you. The only two phones which the company could provide me was an inferior HTC M8 (Windows phone) or Samsung's Galaxy S6 (Android phone). Before clicking buy, I proceeded to call the company. The phone rep was very rude once I explained what I was calling for then she told me there are NO LUMIA phones there. I would have to pick something else.
I said, "No Lumia phones?" She said the model I wanted I could not get right now. If I wanted 30-90 days I might be able to get one. "Seriously?" I said to her, "What do I do in the meantime?" Her suggestion was take a free phone from them minus the deductible or go buy a new phone (which I could purchase from them). When I asked if they had a NEW Lumia 1520 for sale she did not respond. She then pushed the HTC M8 saying it would be good enough for what I need. I thought how does she know what I need? (My usage is primarily the camera 20 megapixel along with the Lumia software for live images, etc.) NO other phone they were offering has that. I could buy a NEW 640 outright with a 5-8mpx cam for 100 dollars but it won't suit my needs.
Hoping for better luck I tried the online chat service. I even tried for a lesser phablet Windows phone to see if they could provide me anything. With the features of Windows phone update 3 and the size device I am looking for they could not help me in the slightest and yet I've paid them well over 300 dollars towards a replacement. Any consumer is better off putting that money in the bank or buying the phone from Amazon and getting their care plan or Apple products straight from them... I will be pushing every avenue to get my money back and I will NEVER fall victim to this scam again.