Complaint / review text:
Before I signed up with T-Mobile, I checked their website to look at their coverage map. My parents live in Northwestern Wisconsin, and my mother (who passed away 2 months ago) was in poor health, and I wanted to make sure I could use my phone up there. They show that I can use their "partners", which means that I can use other carrier's cell towers. Not only can I not use the internet (unless I'm using Wi-Fi), I can't even make a phone call here.
After hours on the phone with customer service people and tech services, a service tech from T-Mobile finally told me that a year ago AT&T wanted to charge T-Mobile to use their towers for a fee. T-Mobile refused, so AT&T stopped T-Mobile customers from using their towers for no fee. T-Mobile will let you use their towers (for a large fee). Nowhere on their website does it say that I would not be able to use my phone in my area. It does however say that data speeds may be reduced. There is nothing that T-Mobile wants to do for me other than to apologize.in the meantime, I am stuck with two $700 paperweights. T-Mobile's coverage map is false and misleading. Had I known that my phone would be rendered useless other than using Wi-Fi, I would never had chose T-Mobile.