Complaint / review text:
Omg! I called AT&T in August to order the internet. I had to put down a $100 deposit. Ok, so I waited all day for installation - no show or call. I called the next day, they said they had wrong address (they didn't call), so okay mistakes happens. So I rescheduled and I had to put down another deposit of $100 because they canceled the order. OMG, I had to reorder. During scheduling, the rep stated she made a mistake and canceled the order and I had to put another $100 deposit for the third time! That's $300!! No thanks, and would you believe two months later after talking for hours and weeks and days to different reps, only to hear the same thing "Your refund will be refunded in 5 to 10 business days." Someone please HELP! I don't have money and I've spoken with supervisors as well. I'm in TEARS. And now, I'm no longer in their system.