Complaint / review text:
I recently tried Dish network after being a customer of DirecTV for 13 years. The insane thing about Dish is every day at 1:30 am all customers are cut off from service for automatic updates. The Dish box shuts off and until you turn it on again you lose anything you have scheduled to record. I contacted their tech support and they said we are supposed to lose the service we are paying for so dish can update. They don't know how DirecTV can do updates and not turn their receiver box off. This is unbelievable that all the Dish customers across the nation have their box shut off every night and deal with not getting the service to record they paid for. I can't believe anyone will stay with Dish. If they don't fix this the minute my contract with dish is done I'm going back to DirecTV where we never had this problem.