Complaint / review text:
On July 15 I was promised credits for charges that should have never been charged. I was told I could have Prism TV but when it came to the install they were unable to install it. So they were only able to install the phone and internet. So I went online and chatted with a rep from CenturyLink and was told that the install fee of $99 and activation fee of $27 would be credited. I called today and was called a liar by Adrian and Nicolas in the customer loyalty department and that the credits would not be issued. I advised both of them that I have the chat showing the credits would be issued and I also have emails stating the same and was still called a liar. When I questioned them they said I was calling them a liar and hung up on me.