Complaint / review text:
I ordered the LG G4 in June. The ATT rep told me I would receive my promo package separately after I received my phone. When it didn't come I called and was given the website to order the promo package. I received the confirmation code via email and the email said I would receive another email in 3 days to notify me of shipping and the package would be received in 2 to 3 weeks. It never came. I have emailed 7 times and they will not email me back. I have called 10 times and every time they say they will "escalate" the matter and email me in 24 to 48 hours. I have never received that email as promised.
Now when I check the status of my shipment online, the site does not recognize my confirmation number. LG has ignored my phone calls, emails, escalation to their executive support, escalation requests, FB inbox... I've done it all with not help or assistance. LG will bait you to purchasing their crap but will do nothing to satisfy you as a paying customer.