Complaint / review text:
I have been a Straight Talk Wireless customer for over 5 years. A couple weeks ago my ex had called in and had my phone number and minutes transferred to his phone, so I called Straight Talk and had my number and minutes transferred back to my phone and Straight Talk assured me that it would not happen again. Less than an hour later my phone number and minutes were transferred back to his phone AGAIN! It took me over 3 hours to get my number and minutes back after they told me to just change my number and buy a new phone card.
Finally I get my info changed on my account and they ask me what they could do to improve my experience with them and I told them that if they added 2 weeks to my account I would be pleased with their service after the "mix up". I was assured that my account would be compensated since I missed a very important phone call about a career change during all of this and that notes would be on my account. Needless to say Straight Talk never compensated me and now they can't find the notes... Surprise, surprise. I am now going to be switching to another phone company because they can't fix their own mistakes! Awesome job Straight Talk.