Complaint / review text:
This is the worst company I have ever dealt with. I suspended my account because I moved and wasn't allowed to have a dish installed at my new apartment. They did allow me to suspend service for six months but they continued to deduct payments from my account. When I tried to add another six months to the suspension, they refused. What they did was deduct $330 from my bank account without any notification putting my account into a negative balance. It ended up costing me $525 after bank charges for insufficient funds. I am a 70 year old woman living on Social Security. When I called them they said they would return the money when I returned the equipment even though the "radio transmitter" was located on the roof and I was expected to cut some wires and remove it. The info they sent along with the box they sent to return the equipment indicated that sending partial equipment would result in a partial refund.
I sent back the modem and power source wires, expecting to get $100 in refund per their letter. I had to get someone to remove the rooftop equipment and told them I would send that separately. I've been waiting for the $100 to be refunded and subsequent conversations with them indicated the same. Today I called again to find out why they didn't refund the $100. Now I'm told that nothing will be refunded until ALL of the equipment was returned, in direct conflict with what they state in their letter. I'm so frustrated with this bunch of crooks that I can't see straight. I don't know who to contact this to get this straightened out. I figure if I send the one piece of remaining equipment, I will not receive my money back anyway. This is the worst company I've ever dealt with. Don't know what to do.